Cancellation & Refund Policy

Cancelling a regular booking

• Cancel up to 2 hours before the slot. No charge, no questions asked.
• Less than 2 hours' notice still incurs no charge the first time. Just call or WhatsApp us.
• Repeated no shows without notice may mean we ask for an advance on future bookings. This is simply about protecting the beautician's time, since her whole day is planned around that slot.

We do not take an advance on regular bookings, so the question of a refund rarely comes up in the first place.

Rescheduling

Rescheduling is completely free. Do it as many times as you need, just let us know in advance so we can offer that slot to someone else. A call or a WhatsApp message is enough.

Bridal bookings and bookings above ₹5,000

We take a 20% advance on these bookings, because the entire day gets blocked out and other bookings often have to be declined. The refund rule is as follows:

• Cancelled 7 days or more ahead gives a full advance refund of 100%.
• Between 3 and 7 days. 50% of the advance refunded.
• Within 72 hours. The advance is not refundable, since that day can no longer be given to anyone else.
• Changing the date. If you reschedule instead of cancelling, the full advance carries forward, no matter how little notice you give. It is always worth considering a reschedule before a cancellation.

If we have to cancel

Occasionally the problem is on our end. The beautician falls ill, an emergency comes up, or something unforeseen happens. In that case:

• We tell you immediately, as soon as we know. We won't wait until the last minute to say something.
• Your full advance is refunded, 100%, with no deductions.
• If you would like, we try to send another beautician the same day, or offer a slot that suits you better.
• If a bridal booking is cancelled due to our own error, we offer 10% off your next booking as an apology.

How long a refund takes

• Advance paid via UPI, PhonePe, Google Pay or Paytm. Refunded to the same account within 3 to 5 working days.
• Bank transfer: 5 to 7 working days.
• Advance paid in cash: refunded as cash or UPI, whichever suits you.

We confirm on WhatsApp the moment a refund is initiated. If the money hasn't arrived by the date given, just call +91 70734 61944 directly and we will follow it up ourselves.

If you are not satisfied with the service

Let us know within 48 hours. We listen to the full complaint first, then we do this:

• For a service that can be redone (such as a facial, hair spa or mani pedi). We redo it at no extra charge.
• For a service that cannot be redone (such as waxing or threading). We offer a fair partial refund or a credit toward your next booking.
• If a product caused a reaction and you had told us about your allergy at booking, we refund the full amount and also cover a doctor's consultation if needed.

We try to resolve every case through a direct conversation first. Most issues so far have been settled in a single phone call.

Packages and multi sitting bookings

• If you cancel the remaining sittings of a package, the sittings already used are charged at the regular (not discounted) rate and the balance is refunded.
• Package validity is 6 months from the date of purchase.
• A package can be transferred to someone else. Just tell us the name. This is commonly used for a sister or a mother.

How to raise a complaint

Call +91 70734 61944 directly, or write to info.beautyathome7@gmail.com. We reply within 24 hours and try to close every case within 7 working days. No complaint form, no ticket number. A direct conversation and a direct resolution.

Contact

Beauty At Home
D.K. Nagar, Shivpuri Road, Near Touji Circle, Satya Nagar, Jaipur, Rajasthan 302012
Phone: +91 70734 61944
Email: info.beautyathome7@gmail.com