Plans change. A guest turns up, a meeting runs late, the function moves a day. What matters is what it costs you when they do, and that depends on what you booked.
Regular bookings
- No advance. You pay after the service, so there is nothing to refund if you cancel.
- Cancel up to 2 hours before. No charge and no explanation needed.
- Later than that. Still no charge the first time. Just call or WhatsApp.
- Rescheduling is free. As many times as you need, ideally with notice so the slot can go to someone else.
The one limit: repeated no-shows without any message may mean we ask for an advance on future bookings. The beautician's whole day is planned around each slot, and an empty hour is a real loss for her.
Bridal bookings and anything above ₹5,000
These take a 20% advance, because the day gets blocked out and other bookings are turned away for it. The refund depends on how far ahead you cancel.
| When you cancel | Advance refunded |
|---|---|
| 7 days or more before | 100% |
| Between 3 and 7 days before | 50% |
| Within 72 hours | Not refundable |
| You reschedule instead | Full advance carries forward, whatever the notice |
| We cancel | 100%, no deductions |
Packages
A package is valid for 6 months from purchase and can be passed to someone else, a sister or mother for example. If you cancel the remaining sittings, the ones already used are charged at the regular rate, not the package rate, and the balance is refunded. That last part surprises people, so it is worth knowing before you start one.
How refunds arrive
- UPI, PhonePe, Google Pay, Paytm: back to the same account in 3 to 5 working days.
- Bank transfer: 5 to 7 working days.
- Cash advance: returned as cash or UPI, whichever you prefer.
We confirm on WhatsApp when a refund is started. If it has not arrived by the date we gave, call and we chase it ourselves. The full text is on the cancellation and refund policy page.
Common questions
Do I pay an advance for a regular home salon booking?
No. Regular bookings are paid after the service. Only bridal bookings and bookings above ₹5,000 take a 20% advance.
Is there a charge for cancelling at the last minute?
Not the first time. Repeated no-shows without notice may lead us to ask for an advance on later bookings.
Can I reschedule a bridal booking?
Yes, and the full advance carries forward to the new date regardless of how little notice you give.
How long is a package valid?
Six months from purchase, and it can be transferred to another person.
How fast is a refund?
3 to 5 working days for UPI and wallet payments, 5 to 7 for bank transfer.
Book what this guide covers
Full price lists and details for the services discussed here.
